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Your privacy is of utmost importance to us at Bourne Hill Care, and our Privacy Policy details the careful measures we take to protect your personal information and ensure its confidentiality. We explain how we collect, use, and safeguard your data, as well as your rights and options concerning your personal information.
At Bourne Hill Care Home, operated by Clo-Clo Limited (company number 06101588), located at 26 Bourne Hill, Palmers Green, London, N13 4LH, ("Bourne Hill Care Home" / "we" / "our" / "us"), we are committed to safeguarding the privacy of our residents, their families, employees, and visitors. We comply with the Data Protection Act 2018, the UK GDPR, and other relevant data protection legislation (together, “Data Protection Legislation”). This Privacy Policy sets out how we collect, use, and protect your personal data.
By visiting our website (www.bournehillcarehome.co.uk, the “Website”), or providing us with your personal data, you consent to the practices described in this Privacy Policy. If you do not consent, please refrain from submitting personal data to us.
Effective Date: 1st July 2024
We collect various types of personal information through different channels, including through our website, enquiry forms, care services, and employment processes. The types of data we collect include:
Personal Information: Name, address, phone number, email, date of birth, and next of kin information.
Health Information: Medical history, medications, treatment plans, and health assessments.
Financial Information: Billing details, payment methods, and insurance information.
Employment Information: For staff, this includes employment history, qualifications, and performance records.
Technical Data (Website Usage): IP address, browser type, operating system, visit durations, and interactions on our website.
We use the personal information we collect for the following purposes:
Provision of Care: To manage care plans tailored to individual needs.
Communication: To update residents and families about care services.
Billing & Payments: To manage billing and financial transactions.
Compliance: To comply with legal obligations and regulatory requirements.
Improvement of Services: To enhance our services and facilities.
Employment Purposes: To manage staff recruitment, performance, and legal compliance.
We process personal data based on the following grounds:
Consent: For specific uses where you have provided explicit consent.
Contractual Obligations: To fulfil contractual duties for care provision, employment, or services.
Legal Compliance: To meet legal and regulatory obligations.
Legitimate Interests: To operate and improve services while protecting your privacy.
Our website uses cookies to enhance user experience and collect data for website functionality. For more information, see our Cookie Policy - Click Here.
We may share your personal information with:
Healthcare Providers: Involved in the care and wellbeing of residents.
Regulatory Bodies: To comply with inspections and legal requirements.
Service Providers: Third-party providers that support our services, such as IT and payment processors.
Legal Authorities: When required to meet legal obligations or in legal proceedings.
We do not sell, share, or disclose your personal information to third parties for marketing purposes without your explicit consent.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of information and legal obligations.
You have the following rights concerning your personal data:
Access: To request a copy of your personal data.
Rectification: To correct any inaccurate or incomplete data.
Erasure: To request the deletion of your data, subject to legal obligations.
Restriction: To limit the processing of your data under certain conditions.
Objection: To object to processing based on legitimate interests.
Data Portability: To request the transfer of your data to another organisation in a commonly used format.
We implement appropriate security measures to protect your personal data against unauthorised access, alteration, or disclosure. Measures include access controls, encryption, and regular staff training on data protection.
However, no transmission over the Internet is entirely secure, and we cannot guarantee complete security.
We implement appropriate security measures to protect your personal data against unauthorised access, alteration, or disclosure. Measures include access controls, encryption, and regular staff training on data protection.
However, no transmission over the Internet is entirely secure, and we cannot guarantee complete security.
Our website may contain links to third-party websites for your convenience. We are not responsible for the content or privacy practices of those websites. Please review their policies before submitting personal data.
We may update this Privacy Policy from time to time. Any significant changes will be posted on our website or communicated to you directly.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
Address: 26 Bourne Hill, Palmers Green, London, N13 4LH
Phone: (020) 8886 6165
Email: claude-may@clo-clo.co.uk
Thank you for trusting Bourne Hill Care Home with your personal information. We are dedicated to protecting your privacy and ensuring the highest standards of care and service.
For complaints regarding our processing of your personal data, you may contact the Information Commissioner’s Office (ICO) at https://ico.org.uk.
Inspection Ratings Read more about our inspection ratings click on the link below.
