CUSTOMER REVIEWS

Insights from Our Residents and Families at Bourne Hill Care

Explore firsthand accounts of exceptional care and experiences at Bourne Hill Care.

See what our customers have to say about us

‘I would like you to care for my son again. When he was in your care he was happily adhering to his daily living activities, he was well-groomed and was even wearing perfume. Now he is refusing all personal care’

M A Mother

‘I look forward to visiting my niece every week. I feel so welcome, and the team looks after me very well too! I always leave refreshed and so reassured that she is in your care’

‘I am so lucky to have Bourne Hill Care keeping a good eye on my son. The staff treats his like their brother.

Mr CL

‘You know how to deal with her. She is very settled and we can now enjoy some lovely family time together with her sisters.’

Mrs MD

Discover What Others Are Saying

Mr AC

'I have caught with my sister’s appointed therapist and it supports what I’ve been seeing and what I hear from your great team'

Mr AC Brother

‘You are great at worrying about your clients and their family interactions’

Mrs AV

‘I did not recognise my son at the closing event of the Hair Educator’s Programme. He looked so smart. I am so proud of him. He was okay with the crowd. You people are doing a great job.’

Consultant at Local Hospital

‘I reviewed ‘Client’ yesterday and found her to be not at all herself. Claude-may was very wise in insisting with the A&E doctor that she was not fit for discharge. Bourne Hill not only knows ‘Client’ well but has a robust observation chart in place.’

Speech and Language Therapist

‘Staff showed awareness of strategies and plan to support service user. I was made to feel welcome in the setting and feedback was taken onboard.’

Local Physiotherapist

‘Your Carers are doing a great job!’

Care Home

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Customer Reviews