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At Bourne Hill Care, we are committed to complying with GDPR regulations and ensuring transparency in our use of cookies to enhance your website experience. This policy provides detailed information on how we collect, use, and protect your data through cookies, and outlines your rights and choices regarding your personal information.
Cookie Policy and GDPR for Bourne Hill Care
At Bourne Hill Care, we are committed to protecting your privacy and ensuring your online experience is secure and personalised. This Cookie Policy explains how we use cookies on our website, in compliance with the General Data Protection Regulation (GDPR), to enhance your browsing experience and support our services.
Effective Date: 1st July 2024
Cookies are small text files that websites place on your computer or mobile device when you first visit. These files help the website recognise your device during subsequent visits, enhancing functionality and personalisation. Web beacons and similar technologies may also be used to achieve the same purpose. For simplicity, we refer to all these technologies as ‘cookies’ in this policy.
We use several types of cookies to improve your experience on our website:
Essential Cookies
These cookies are crucial for the basic functions of the website, such as navigation and accessing secure areas. Without these, you may not be able to use certain parts of our website.
Performance Cookies
These cookies collect information about how visitors use our website, such as which pages are visited most often. This helps us optimise our website to ensure you can easily find what you're looking for. We may use third-party analytics tools to monitor website traffic.
Functionality Cookies
These cookies allow us to remember your preferences, such as language or text size, and personalise your experience when you return. This ensures a more customised and convenient interaction with our website.
Targeting and Advertising Cookies
These cookies record your visit, the pages you view, and the links you follow. They enable us to provide content and ads relevant to your interests, which may also involve sharing this data with third-party partners for marketing purposes.
We use cookies to:
Enhance User Experience: Remember your preferences and settings.
Analyse Website Traffic: Understand how visitors interact with our website.
Improve Our Services: Identify and fix any issues to improve website performance.
Some third parties (e.g., advertising networks, analytics providers) may also use cookies over which we have no control. These third-party cookies are likely to be for performance, analytics, or targeting purposes. For more details on the specific third-party cookies we use and their purposes, please refer to Part 2 of our Cookie Policy.
Most browsers automatically accept cookies, but you can modify your browser settings to decline some or all cookies if you prefer. However, please note that disabling cookies may impact the functionality of certain features and your overall website experience.
To manage your cookie preferences, visit the ‘options’ or ‘preferences’ menu in your browser. For more detailed instructions, you may refer to your browser’s help section. Blocking essential cookies may prevent access to some parts of our website.
Most browsers automatically accept cookies, but you can modify your browser settings to decline some or all cookies if you prefer. However, please note that disabling cookies may impact the functionality of certain features and your overall website experience.
To manage your cookie preferences, visit the ‘options’ or ‘preferences’ menu in your browser. For more detailed instructions, you may refer to your browser’s help section. Blocking essential cookies may prevent access to some parts of our website.
Cookies help us:
Enhance User Experience: By remembering your preferences and settings, we ensure a smoother interaction with our website.
Analyse Website Traffic: We track how visitors engage with our website, which helps us improve its performance and user-friendliness.
Improve Our Services: Cookies help us identify potential issues, making it easier to maintain and optimise our services.
Where cookies collect personal data, we process it in accordance with our Privacy Policy - (See Privacy Policy) . Any personal data collected through cookies will be used to enhance your experience and improve our services.
We may update this GDPR and Cookie Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes through our website or other appropriate means.
If you have any questions, concerns, or requests regarding this GDPR and Cookie Policy or your personal information, please contact us at:
Address: 26 Bourne Hill, Palmers Green, London, N13 4LH
Phone: (020) 8886 6165
Email: claude-may@clo-clo.co.uk
Thank you for trusting Bourne Hill Care with your personal information. We are dedicated to protecting your privacy and ensuring the highest standards of care and service.
Google Analytics Cookies:
_ga:
Purpose: This cookie is used to distinguish users by assigning a unique identifier. It helps track user activity across sessions and analyse website performance.
More Information: You can learn more about this cookie and its usage on the Google Analytics Cookie Usage page.
Expiry: This cookie lasts for 2 years.
_gid:
Purpose: Similar to _ga, this cookie helps distinguish users but has a shorter lifespan. It stores and updates a unique value for each page visited.
More Information: More details are available on the Google Analytics Help page.
Expiry: This cookie expires in 24 hours.
_gat:
Purpose: This cookie is used to throttle the request rate, meaning it limits the number of requests sent to Google Analytics to prevent overloading servers. It’s particularly useful during high traffic periods.
More Information: You can find out more on the Google Analytics Cookie Usage page.
Expiry: This cookie expires after 1 minute.
Hotjar Cookies:
hjSessionUser{site_id}:
Purpose: This cookie is used to track whether the user has already interacted with the site or is a new visitor. It stores data that helps maintain the session as the user navigates across multiple pages.
More Information: Additional details can be found on the Hotjar Cookie Information page.
Expiry: This cookie lasts for 365 days.
hjSession{site_id}:
Purpose: This cookie holds session data to ensure that subsequent page views within the same session are attributed to the same user.
More Information: Further details can be found on the Hotjar Cookies Guide.
Expiry: This cookie expires after 30 minutes.
_hjIncludedInPageviewSample:
Purpose: This cookie is used to determine whether a user's session is included in the site's data sampling.
More Information: You can find more about this cookie on the Hotjar Cookie Reference page.
Expiry: This cookie expires after 30 minutes.
Facebook Pixel Cookies:
_fbp:
Purpose: This cookie is used by Facebook to deliver a series of advertisement products, such as real-time bidding from third-party advertisers. It tracks users across websites to help target ads more effectively.
More Information: You can find out more on the Facebook Cookie Policy page.
Expiry: This cookie expires after 3 months.
_fr:
Purpose: This cookie helps Facebook deliver relevant advertisements to users by tracking their behaviour on the website after interacting with Facebook content.
More Information: Additional information is available on the Facebook Privacy Policy page.
Expiry: This cookie expires after 3 months.
_datr:
Purpose: This cookie is used to identify the browser for security and authentication purposes, helping Facebook track users’ browsing activity to target ads more accurately.
More Information: More details are available on the Facebook Cookie Help page.
Expiry: This cookie lasts for 2 years.
Third parties that may be used on this site are the following:
Google Analytics:
Purpose: Google Analytics is a web analytics service offered by Google that tracks and reports website traffic and user behaviour.
Data Collected: It collects data such as IP addresses, user location, device type, browsing patterns, time spent on pages, and interaction with website features.
Use of Information: Google uses this information to analyse website performance, generate reports for website owners, and improve user experience. The data is processed in anonymised form to ensure users' privacy.
Third-Party Processing: Google may share the data with its other services, such as Google Ads, for targeted advertising if consent is provided. Data retention settings can be adjusted by the website owner.
Hotjar:
Purpose: Hotjar is a behaviour analytics tool that helps website owners understand how users interact with their site through features like heat-maps, session recordings, and surveys.
Data Collected: Hotjar gathers information on mouse clicks, scrolling activity, user inputs (anonymised in certain fields), and how users navigate through the website.
Use of Information: The data helps website owners improve design, content, and overall user experience by providing insights into user behaviour. Data is anonymised to ensure that no personal information is revealed.
Third-Party Processing: Hotjar does not sell the collected data, but it may share anonymised, aggregated data with third-party services for analytics purposes.
Facebook Pixel:
Purpose: Facebook Pixel is a piece of code placed on websites to track visitors' actions and behaviour after interacting with Facebook ads.
Data Collected: The pixel collects data on users' interactions with the website, such as page views, purchases, and form submissions. It may also collect demographic data (e.g., age, gender) and interest-based data linked to users' Facebook profiles.
Use of Information: Facebook uses the data to optimise ad targeting, track conversions, and build custom audiences for future ad campaigns. It helps website owners measure the effectiveness of their advertising efforts on Facebook.
Third-Party Processing: Facebook may share this data with advertisers or third-party partners as part of its advertising network. Facebook’s Data Policy outlines how personal data is managed.